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Friday, April 26 • 11:15am - 12:00pm
Session IX: Panel discussion: The Talent Dilemma – Balancing Talent needs today vs talent forecasting

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The success of GCCs depends on the knowledge and capabilities of its employees.
With the emergence of multifunction GCSs, a more deliberate approach to talent management is needed. Learning and development becomes imperative to cultivating a high-performing team with a mindset and the capabilities to deliver knowledge-centric services.
Moderators
avatar for Eric Simonson

Eric Simonson

Managing Partner, Everest
Eric Simonson has more than 10 years of sourcing strategy and global services industry analysis expertise, first as a consultant and then in ongoing management of Everest Group’s research practice. His overarching goal is to ensure enterprises, service providers, and investors have... Read More →

Speakers
avatar for Lalitha Indrakanti

Lalitha Indrakanti

Managing Director & Country Leader, Cargill Business Services
Experienced Managing Director with a demonstrated history of starting a Global capability center from the scratch. Skilled in Strategic planning, Service Delivery, Business Process Design, and Enterprise Software. Unconventional leader with a strong business focus. Held several leadership... Read More →
avatar for Shweta Mehrotra

Shweta Mehrotra

Chief Human Resources Officer, Citi South Asia
Shweta is Chief Human Resources Officer for Citi South Asia.In her over 13 years with Citi, Shweta has done several roles including HR Advisor for various businesses across ICG, GCB, GF and O&T and specialist roles in Talent, Leadership development and Learning. She moved to Hong... Read More →
avatar for Chetan Garga

Chetan Garga

Vice President and Managing Director, Allstate

Friday April 26, 2019 11:15am - 12:00pm IST
Ballroom 1,2 &3

Attendees (73)